To provide a quality service for all, please review and agree to our Terms of Service and Acceptable Usage Policy.
Welcome to Cipher Nota ("we," "our," "us"). We are committed to protecting your privacy by providing encryption services with user-managed keys for cloud-stored data. Our Usage Policy and Terms of Service explain how we collect, use, disclose, and safeguard your information when you use our services ("Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.
When you create an account, we only collect the necessary information to provide you with a robust service. Your information includes:
During the provision of storage services, we utilise below technologies:
We only collect minimal information that your browser sends when you use our Service or when you access the Service by or through a mobile device. This data may include:
We only send you account-related information i.e contract expiry reminders, and password reset notifications except if you have subscribed for our deals notifications.
We may at any time change the fees for our services. If you are in a contract with us the price changes will not affect you until the contract has expired.
When you create an account, we only collect the necessary information to provide you with a robust service. Your information includes:
We reserve the right to cancel, suspend, or terminate your service for any reason and without prior notice. If we suspend a service due to policy violations, we will make a reasonable effort to contact you at your registered email address. If we are unable to reach you, or you do not respond within five days, we may cancel and terminate your account. In severe cases, we reserve the right to terminate an account without a prior suspension period.
Once your contract is finalized, your cloud storage services will be configured automatically and you will receive an activation email.
We aim to answer support inquiries within 24 hours. Unless otherwise specified, support is provided on a best-effort basis. Support tickets are answered based on assigned priority. No support response time SLA is provided.
You are responsible for the content available under your account. If you allow users to share or distribute text, images, media, or other files, you are responsible for moderating that content so your account does not violate these or other terms.
Storing, sharing, or making available any images, videos, or other media that sexually depicts minors is strictly forbidden. Content you share is not visible to us, so any complaints regarding prohibited media sharing or storage are the sole responsibility of the user. This clause includes, but is not limited to, hosting, streaming, or sharing proprietary videos, pictures, music, ebooks, or other media that you do not have permission to share.
This means any activity, intentional or otherwise, that consumes excessive shared system resources for a prolonged period and negatively affects service quality for other customers.
If we determine that a customer may be unfairly abusing shared resources, we will contact them to seek a resolution. In severe cases, we may throttle access to these resources or temporarily suspend service until the issue is resolved.
Your account data is subject to the rights that you may have under applicable laws in your country (including under the Canadian Personal Information Protection and Electronic Documents Act 2000, the Japanese Act on the Protection of Personal Information 2003, and the GDPR).
None of Your Files are stored in, or made available from, the United States of America.
WE DON’T MAKE ANY WARRANTY OR UNDERTAKING ABOUT THE SERVICES WHICH ARE PROVIDED “AS IS”. TO AVOID DOUBT, ALL IMPLIED CONDITIONS OR WARRANTIES ARE EXCLUDED AS MUCH AS IS PERMITTED BY LAW, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR PURPOSE, SAFETY, RELIABILITY, DURABILITY, TITLE AND NON-INFRINGEMENT.